Ring Groups

A ring group is one or more phone numbers that ring when a call is routed to "Ring a number." It's how you send calls to your own team — your cell, the front desk, an on-call phone — before or instead of your AI receptionist.

Create a ring group

Give the group a name (it shows up wherever you pick a routing destination), then add one or more phone numbers. Use + Add another number to include more than one.

Ring all at once, or one at a time

With more than one number, you choose how they ring:

• All at once — every phone rings together, and whoever grabs it first takes the call. Fastest to answer.
• One at a time — each number rings in turn, moving to the next if the previous doesn't pick up. Useful for an on-call order or a priority line.

What counts as a "picked-up" call

This is the important part when you ring a personal phone: a call is considered picked up the moment anyone — or anything — answers it, including that phone's own voicemail.

So if a call rings your cell and you don't get to it, most phones send it to their voicemail after about 5–6 rings (~30 seconds) — and that counts as answered. Your AI receptionist won't take over, because as far as the system can tell, someone picked up.

Where ring groups are used

Ring groups are shared across every phone line and schedule in your workspace. Once you've created one, pick it from any "Ring a number" option — in your regular hours, after-hours, a holiday, or a temporary override.

Related